Shipping policy

All Wood Magic Goods products are handcrafted to order in Poland. The preparation time and the carrier delivery time are calculated separately.

Order Preparation

Our standard production and preparation time is approximately 3–5 business days after payment has been confirmed.

Business days do not include weekends or public holidays in Poland. If an unusually large order, special customization, or temporary production workload requires additional time, we will contact you as soon as possible.

Delivery Time

Delivery time begins when the completed order is handed over to the carrier. It does not include the 3–5 business day production period.

Transit times depend on the destination, selected delivery service, customs procedures, and the local carrier. Any delivery estimate provided at checkout, in the order confirmation, or by the carrier is an estimate rather than a guaranteed delivery date.

If you need the order by a specific date, please contact us at support.wmg@gmail.com before placing your order so that we can confirm whether the requested timeframe is realistic.

Shipping Cost

Standard shipping is free to all destinations currently available at checkout.

Where supported, an express shipping option may also be available. The applicable express delivery charge will be displayed at checkout before payment.

Order Tracking

Once the order has been dispatched, the customer will receive a shipping confirmation by email. A tracking number will be included whenever it is provided by the carrier.

Please allow a short period for the carrier’s tracking system to update after the parcel has been collected.

Delivery Address

The customer is responsible for providing a complete and accurate delivery address, postal code, recipient name, email address, and telephone number.

Please contact us immediately if any delivery information needs to be corrected. We cannot guarantee that an address can be changed after the order has been dispatched.

If a parcel is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect it within the period specified by the carrier, the customer may be required to pay the actual cost of reshipping the order.

Customs, Import Duties and Local Taxes

We cover the standard carrier charges required to dispatch the order.

Depending on the destination country, the recipient may still be charged import duties, VAT, sales tax, customs clearance fees, brokerage fees, or other local charges imposed by the authorities or local service providers.

Unless expressly stated otherwise at checkout, these destination-country charges are not included in the product price and remain the responsibility of the recipient.

Customs and Carrier Delays

International shipments may occasionally be delayed by customs inspections, public holidays, severe weather, transport disruptions, or circumstances outside the reasonable control of Wood Magic Goods.

If tracking has not updated for an unusual period or the estimated delivery window has passed, please contact us. We will request information from the carrier and assist in locating the shipment.

Damaged or Lost Shipments

We package each order carefully for international transportation. The packaging is designed to protect a large item during transit and is not intended as gift packaging.

Please inspect the parcel and the product as soon as possible after delivery. If the parcel arrives damaged, contact us promptly at support.wmg@gmail.com and include:

Your order number
Photographs of the external packaging
Photographs of the shipping label
Photographs or video showing the damaged product or missing components

This information helps us submit a claim to the carrier and arrange an appropriate solution. Requesting photographs does not limit the customer’s statutory consumer rights.

Wood Magic Goods remains responsible for the shipment until it is delivered to the customer or to a person designated by the customer, except where the customer independently appoints a carrier that was not offered by us.