Refund policy

Returns of Standard Products

You may return a standard product within 14 days of receiving it without giving a reason.

A standard product is an item ordered in one of the configurations available on our website. Choosing an available upholstery color or standard wood finish is not considered individual personalization.

Custom and Personalised Orders

Products made to the customer’s individual specifications cannot be returned. This includes:

Non-standard dimensions
Changes to the product’s construction
Materials or colors outside our standard range
Engraving or other individually agreed modifications

This restriction does not apply to defective, damaged, incorrect, or improperly manufactured products.

How to Request a Return

Email us at support.wmg@gmail.com and include:

Your order number
The name of the product
The date the order was received
A clear statement that you wish to return the product

We will provide the return address and shipping instructions. The product must be sent back within 14 days of submitting the return request.

Condition of Returned Products

The product must be returned:

Without signs of use beyond normal inspection
With all parts, accessories, and components
Securely packaged to prevent damage during transport

Original packaging is recommended but is not required. The refund may be reduced if the product has been damaged, used, stained, returned incomplete, or otherwise lost value due to handling beyond normal inspection.

Return Shipping Costs

For the return of a non-defective product, return shipping is paid by the customer.

Estimated return shipping costs are:

Europe: approximately EUR 70–165
United States: approximately USD 240–270
Other countries: calculated individually

The actual cost depends on the product, package size, country, and carrier.

Refunds

Refunds are issued using the original payment method.

We refund the product price and the cost of the least expensive standard delivery option offered at checkout. Additional charges for express or upgraded delivery are not refundable.

We may wait until we receive the returned product or proof that it has been shipped before issuing the refund.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, contact us at support.wmg@gmail.com and include:

Your order number
Photographs of the external packaging
A photograph of the shipping label
Photographs or video showing the problem

After reviewing the claim, we may offer repair, replacement, missing parts, a price reduction, or a refund. When the problem is confirmed, the necessary costs are covered by the seller.